Upgrading the HP MediaSmart Server EX470/EX480 Series With the 3.0 Update

By Terry Walsh on February 23, 2010 in How to Guides, Software, Windows Home Server v1

It’s finally here – ever since HP announced last year that they would be making their v3.0 MediaSmart Server software available to all owners, I’ve had a steady stream of email (building into a torrent in recent weeks) from readers asking when it’ll be available.

As you’ll have read, the update is now available to order direct from HP. You’ll receive a new set of disks and a set of upgrade instructions helping you through the steps required to upgrade. We were fortunate enough to receive a pre-production upgrade pack at the beginning of the month, so whilst you’re waiting for your disks, let’s run you through what’s required!

Preparation

We’re going to walkthrough the process using the first generation EX475 HP MediaSmart Server. This is the lowest powered MediaSmart Server, shipping with a (mis-guided) 512Mb of memory, and an AMD Sempron 3400 processor. When it comes to using the v3.0 software, the processor is fine, but that memory will need to be upgraded. HP are advising that if you do not upgrade the memory of the EX470 series before updating the software to v3.0, your subsequent home server performance will be poor. Whilst the memory upgrade process is a little fiddly, there are some really good guides online to walk you through the process. Make sure you power up your home server with at least 1GB of memory, and then proceed.

If you’re an EX480 series owner, your machines are fine to run the update without switching out your memory.

For the record, our WGS EX475 test machine had a 2GB upgrade a while ago, and is remains nippy and responsive following the update.

You should not need to backup the data on your home server, but may wish to do so for absolute protection during the update. Do however make sure that you do not have any important data stored on the Windows Home Server system volume as this will be formatted during the update. Your shared folders are safe.

How Does The Update Work?

You’ll spot that HP will ship you a new set of discs for your MediaSmart Server – a Software Installation Disc (which you use to connect home computers to your home server), PC Restore Disc (for restoring a home computer in the event of an issue) and the star of this particular show – the Server Recovery Disc. That’s right, to update your home server, we’re going to do a Server Recovery, which will wipe and replace your Windows Home Server software installation whilst ensuring your the data in your shared folders is untouched.

Our pre-production discs looked like this (yours are likely to be a bit more colourful!)

For the EX470 series:

For the EX480 series:

IMG 18493 300x225 Upgrading the HP MediaSmart Server EX470/EX480 Series With the 3.0 Update

Things to Bear In Mind Before You Update

Remember that whilst HP have added a lot of new functionality to the MediaSmart Server software over time, they’ve also dropped a couple of features which are detailed below. Also remember that doing a Server Recovery basically creates a fresh installation of Windows Home Server, so that means post-update, you’ll have to set-up your user accounts again, as well as re-install any add-ins you have installed. The add-in files themselves will still be in your Add-ins tab waiting for you – you’ll just have to install them again from within the Windows Home Server Console.

Okay, with regard to what changes when you install the update, the list varies a little based on whether you’re updating the EX470 or EX480 series.

What’s New?

Second generation Video Converter
Create profiles to match your viewing device
Control how your video is converted
Enhanced Media CollectorFaster collections
Select specific media, locations, computers to collect from
Improved status feedback
HP Media StreamerStream music, photos, and videos to any Internet connected computer
Requires a web browser and HP MediaSmart Server personal web address
HP Photo Publisher and HP Photo ViewerPublish photos to popular photo sharing sites like Snapfish, Facebook, Flickr™, and Picassa™ Web Albums.
Share photos directly from the HP MediaSmart Server using Photo Viewer and a personal web address
More MacMac Media Collection
Server Administration via Mac
Faster Mac image level backup and recovery
Improved user interfaceNew look & feel
Improved user flows
Feature overview pages in the Windows Home Server Console
Web based home page – access your media from home (local network) or away (via web) using a single easy to navigate web based user interface.
New more intuitive console – set up, configure, check status from the new server administrator console page
TwonkyMedia Server is an integrated part of the HP MediaSmart Server v.3 software.
Compatible with the HP MediaSmart Server iStream ApplicationFree download from the iTunes App Store
Securely stream music, photos, and videos from your server to an iPhone or iPod touch

So, lot of great new features, but there’s a small cost. A few features will also be removed:

The HP MediaSmart Server Control Center is replaced by the web-based HP MediaSmart Server Home Page.
Settings for iTunes on the Tools tab of the HP MediaSmart Server – Control Center will go away and it is replaced by the HP Media Collector. The HP Media Collector can be set up to scan network computers for music, photos, and videos and copy them to your server.
HP Photo Webshare will go away and it is replaced with HP Photo Publisher and HP Photo Viewer. Photos in your Webshare albums will be copied to your Photos shared folder during the upgrade. See above for more information on Photo Publisher.
If you had the HP MediaSmart Server Mac software, it will need to be uninstalled. The new HP MediaSmart Server v.3 Mac software should be installed in its place.
If you installed the Server Online Backup add-in, it will be removed from your server during the HP MediaSmart Server v.3 upgrade. You will need to download and install the newer Server Online Backup add-in after the upgrade. It is a free download. The new Server Online Backup add-in will continue to work with your existing Amazon S3 account.

Still up for upgrading? Right, let’s get started!

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About Terry Walsh

Terry Walsh is the founding editor and owner of We Got Served. Since February 2007, the site has provided detailed coverage and analysis of the emerging home server category, and has subsequently grown into a trusted outlet for digital home news and reviews.

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3.0, hp mediasmart server, update, upgrade

← Download the HP MediaSmart Server v3.0 Upgrade Instructions

HP MediaSmart Server 3.0 Update Available to Order This Week →

Josh

I'm struggling with the following question: do I upgrade to 3.0 now, or wait to do a major upgrade of some kind when WHS v2 arrives?

I know some of you are under NDAs and can't saying much, but I would love to hear feedback from everyone. I'm pretty content with my system as it is now, so having said that, is there any major reason to not wait?

Shawn

If the MSS upgrades are already made, it's only $25 for a lot of features that seem worthwhile to me. If you haven't made the upgrades, then you have to add those costs to update. Over a year ago, I spent about $60 USD to upgrade to a 2.6GHz AMD processor and 2GB of RAM. The total cost becomes much more significant in that case (though, still relatively inexpensive).

The only other thing I can think of is if you have a setup you're happy with and don't want to go fixing what ain't broke. Me? I like to improve everything… within reason.

I am looking forward to the update.

Mike Lowrey

I would say you should wait till the CEBIT in Germany – if VAIL will released this year you will get first information there..
Mark van de Beek

Woohoo Finally!!!

Ordered mine already for a whooping 15 euro's, That's very cheap for the features you're getting and my ex470 has al the needed upgrades already!

Herman

Mark, where did you order the cd? Do you have an url? Thanks

PaulG

Really nice walk-through — thank you!
Kev

This is really great!

My one concern is : "HP are advising that if you do not upgrade the memory of the EX470 series before updating the software to v3.0, your subsequent home server performance will be poor."

Did our WeGotServed friends remove their 2GB and replace the 512MB for the upgrade and then later swap out the memory??? I already have the 2GB upgrade, should I swap out to the stock RAM for the upgrade?

Also, a storage question, would now be a good time to swap out the 500GB system hard drive for a new 2TB hard drive?

Thanks guys!
-kev

http://intensedebate.com/people/urmaster urmaster

That is so funny. It says if you DO NOT but I read that just like you the first time; odd wording perhaps, why we both misunderstood that the first time.

You should be fine with 2GB, the warning seems to be for those with the stock 512mb.

Yes it would be a very good time to swap out the drive, it will save you doing a recovery in future and may increase performance.

Kev

Oh wow, that's crazy wording. Thanks for the quick reply!

Michael

I would like to upgrade the 500GB system disk to a newer disk. I have a couple of questions.

- If I buy a new disk, how do I copy the existing system disk to it?
- Is it possible to make a true system disk with no user data on it? that is, remove all the shared folders and duplication to my other disks?
Michael

This DVD is multilingual?
Diesel

A word of advice to owners with 64 Bit computers- I recently tried (unsuccessfully) to do a system restore on my EX495. It would start the restore, then would freeze at ramdom places during the restore (no real pattern to the lock-ups). After a day on the phone with tech support during which we tried two different computers (both with Win 7 Home 64 Bit), they threw in the towel and sent me a new EX495 case. I was still unsuccessful running the system restore CD. I read in a user’s forum that the Restore CD has issues with 64 Bit OSs (even though that’s not documented ANYWHERE in HP’s documentation or Tech Support database), so I borrowed a laptop with XP Pro (32 Bit) on it and the restore worked like a champ.

The bottom line is if you try the upgrade CD with a 64 bit OS and it fails, don’t panic (until you borrow a computer with a 32 bit OS and it still fails).

Kev

Thanks for the heads up, that's great to know!
Keith

Indeed, thanks for that as that's exactly what I intend to do! I'm sure the gf will lend me her 32-bit laptop for half an hour
http://intensedebate.com/people/urmaster urmaster

Wow great find. Now I have to hunt down a 32 bit windows OS I only have 98 and 2000 0_0
Alexander

Also, I found that server recovery does not work correctly with an upgraded AMD CPU. Your experience may vary, but I wasted a lot of time about a year ago when I rebuilt my ex470, until it occurred to me to put back the original CPU.

http://whsclamav.sourceforge.net/ Al West

I've done a restore on a EX470 with a LE-1640 and it went fine. You have to ensure you put the thermal paste down correctly (sparingly).

Randy

Thanks for this, I was beating my head on the wall until I stumbled upon this. After 5 failed attempts a try with the 32bit laptop worked perfect.

David

Hello everybody,

Can someone know where exactly to order the upgrade (i don't find it on the HP website in the EX470 serie products)

And if it's all languagues or only English ? I'm looking for french.
Chris McQueen

I'm having a hard time finding where I can order the discs on HP's US site, anybody got the link?
John

Is there a link to order the software?
Jason

I wonder if it would be possible to install this on our custom built windows home servers? It's basically WHS just with some custom HP software right?

Urthwhyte

I'd think that it checks the BIOS before it installs, or something similar to OEM windows installation CDs

Served

Terry, thanks for the great info and instructions.

Question: I have a 475 and upgraded to 2GB long ago but still have the original 2 500GB drives. I have duplication turned On for most of my shares (total dup 134GB). The duplication is across the 2 drives, obviously, so 134 out of 500GB on the system drive is dup files.

As I learned from your instructions, the Server Recovery that will occur as part of the upgrade process wipes the system drive and reinstalls cleanly. So in essence, it wipes out all the duplicates that have been created, leaving the original files (on the second drive) intact. Correct? Does the inherent duplication feature then do its stuff? – after the new OS is installed? Seems like I would need to allow plenty of time after the upgrade process for the duplication process to complete its 134GB worth of file creation. Correct?

Another question: I think I have heard over the years that you really shouldn't use your system drive for duplication (with only 2 drives, that's not possible) – and that the system drive should be your smallest. So, maybe since this 3.0 upgrade is available, it would be a good time to purchase a new drive (or maybe 2 new higher capacity drives) and leave the 500GB as the system drive only (no dup) and allow the two new (maybe 1.5 or 2TB) drive for share files and duplication. Think this is a viable setup? Be nice to have some instructions and guidance to go from my current to my proposed setup. May be others out there that want to do the same. Whaddaya think?

Thanks again!

ATL

The whole drive is not wiped, when the software is installed to begin with it creates 2 partitions: 1 is Labelled OS, the other is Labelled Data. The OS partition is about 20/25gb.

This OS partition on its own will be wiped, not any other data that resides on the drive.

Dont worry you wont loose anything that is assocated with that drive.

On my EX 475 i have 3.20TB and the OS hard drive is only being used for the OS (20GB) the other 445GB is free. I would stick a 1.5TB in yours just to be safe, they are relatively cheap (at least compared to a 2TB atm).

Served

Thanks.

Just ordered. And, by the way, US price from the HP website is $27.95 + tax.

http://numbersusa.com Scott

This may not be the best place to ask Terry, but have you heard anything about new drivers in this update? Are we still going to need to turn around and update the NIC driver or has HP taken care of this?
Real world installs

Can’t wait to see some real world installs. My only hangup is when it says to back up everything first. I simply don’t have 3 terabytes free anywhere to back up my media server. I order it but I can’t backup prior to the install. Anyone this this is playing with fire?
Jon

Has anyone replaced the system 500GB drive with a larger one while doing this ? How do i get the shared files on that off first … Thanks

http://usingwindowshomeserver.com Andrew Edney

Hi Jon

I have done and I have posted about it here:

http://usingwindowshomeserver.com/2010/02/27/repl…

Andrew

davidob

Just ordered my disk from HP. Estimated delivery 3/5/10. Can’t wait. if you are still looking for page to order, here is how I found it: http://www.hp.com and then Support and Drivers. Enter your product (mine is EX470), then OS (I selected Win7 32), then it takes you right to the disk ordering prompts. My price was $29.70.
Noah

Does anyone know if the 3.0 will give Time Machine funtionality? The description says better Mac image backup and restore, but wasn't sure what this entailed.
Steve Bailey

Hi, Can anyone help.
I can't seem to find link for UK upgrade of EX475 from v1.0 to v3.0. I never seem to get to a purchasing site:
I have made it to this page: https://warp2.external.hp.com/Driver/dr_country_s…
But, I can't progress usefully from this point.
Can any one provide a link ot a website that allows it to be purchased in the UK?
jlf

Just ordered mine from http://www.hp.com and estimated delivery 3/23/10. WTF, did they sell out and are now back ordered!?! I did select 5-7 day shipping but still that is 17 business days.

JustinM

Mine was the same. I couldn't select a faster shipping method because they don't allow a diffrent billing address and shipping address.. so I had to ship to my PO Box.

Then I received an email today that said:

Dear Customer:

At HP our products are designed, manufactured and serviced, to meet our high standards.

We apologize for the possible delay in delivery of your service; however, we are diligently working on expediting your order.

We are striving to meet our estimated delivery date; in case where this is not met due to various reasons, an HP representative will attempt to contact you to communicate a new date and/or discuss possible alternative support solutions that could better meet your needs.

Jeff

Are there any gotchas associated with the Komodo 5 year multilevel SSL certs provided with the TZO domain subscription that was made available through the original 1.3 update for the Mediasmart EX470/475 after performing this upgrade to the Mediasmart 3.0 software? (Now there's a long winded question.)
Jon

Has Anyone's Shipped yet ? i ordered using reg shipping says march 5th delivery date but has not showed it as shipping .. i am wondering if it will come without website stating it was shipped Since there will be no tracking w/ reg mail

Chad

Placed my order on 2/25, with standard postal mail shipping… HP site still saying that it hasn't shipped yet. Bleh. I'm sure we'll have it by November.

Chad

Just checked my credit card charges… business cannot charge you unless they ship their product; I've not been charged yet.

Brian

Mine was supposed to be delivered today but no luck it's not even showing as shipped on HP's site…

Ian

When you visit the hp.com support site, choose any OS EXCEPT for Windows Server 2003!!

Alas Canadians get screwed over again… 15 Euros in Europe, $29 in USA… $56 in Canada
Scott

Any word on whether or not those of us with upgraded CPUs are going to have any problems upgrading? I could have sworn I saw where someone had posted that you'd have to reinstall the original CPU to upgrade to 3.0 then reinstall the upgraded CPU afterwards. Hopefully it was just my imagination.

Like a poster a couple of comments up my estimated delivery date is 3/5, I'm not holding my breath.
Alf

It is not available through Norway site! Have tried, but they have hided it well , in that case. They sent me to another site, and then …we are not able to support….
Steve Ward

Anyone got any news on the UK website – Still not up (
Justin

Ordered mine on 2/27 using standard shipping method (because HP sucks and doesn't allow different billing / shipping address so I had to have it shipped to a PO Box.)

Estimated Delivery Date : 3/23/2010.

Then I received an email today that said:

Dear Customer:

At HP our products are designed, manufactured and serviced, to meet our high standards.

We apologize for the possible delay in delivery of your service; however, we are diligently working on expediting your order.

We are striving to meet our estimated delivery date; in case where this is not met due to various reasons, an HP representative will attempt to contact you to communicate a new date and/or discuss possible alternative support solutions that could better meet your needs.
Josh

So I doubt I'm going to get an answer, but here it goes. I have an EX470, and I upgraded it to update 2.5. If I order to the discs for the upgrade, can I just install from 2.5 to 3.0? Will I need to downgrade then upgrade? Any help would be nice. Thanks.

Chad

The disks ONLY come as a server restore… so you only have two options…

1) Run it as if you're trying to fix a problem in the OS (keeps your data in tact, hopefully), or;
2) Erase everything (assuming you have backed everything up), and load from scratch.

I've heard rumor that if you have any data stored on your system drive, option one will erase the entire drive, and you'll lose it, but I cannot confirm. Myself, I always do fresh installs anyway (option 2), so this doesn't really bug me.

Hope that helps!

Kris Butler

I, like many others, waited through most of last year while hp sorted out the 3.0 upgrade. I ordered mine in the UK on the morning of 23/2/10, and I am still waiting- I emailed Best2serve friday last week to be told that it had been shipped on the day i emailed (strange that!), but it was being sent via french standard post (being shipped from paris). It is now the 8th and still nothing…

I am starting to lost my patience now with HP and their "perferred supplier-Best2serve"…this really is a P** Poor situation- surely HP must have sussed that EX470 would be waiting for this, yet they seem to be surprised that the sheer volume of user that have ordered and don't have the infrastructure in place to cope… I have a server now waiting (EX470) for a rebuild but no 3.0 upgrade disc…

Rory Donnelly

I ordered from Best2Serve around 6pm on 23/2/10 , it shipped on 5/3, arrived today!!!!!!!!!!!

Now all I need to do is get home…
Tim

HP seems to have underestimated the home server market in the UK, if not Europe, in general. It's like they think only few 470s were sold and only a few of those owners will want to update. Otherwise, why would they have pulled out of the European market only to return and not bring the top of the range server with them?
Sorry, I know that's no help to you at all. For what it's worth, it's not plain sailing once you get the discs!

Craig

Ordered mine on the 23rd Feb from Best2Serve, arrived this morning. Emailed best2(not)serve about when I am likely to receive the discs and all the did was forward me my order confirmation. Useless but at least I now have some discs and tomorrow planned.
Tim

Wow! I've 'done' the update. Console won't start, can't see any shares, backup service isn't running, flashing blue drive lights. Have I done it or has it done for me?

Robin

Tim – I have exactly the same symptoms as you. I've followed everything to the letter and tried several rebooots now but to no avail. I can RDP into the server but no console, no web service running and no backup service running. Am starting to worry now ;(

Borre

Same problem here! You guys found any solutions? Could this all be related to bad discs as pointed out above?

Tim

My disc seems to be okay from a physical perspective. So far I can't say much for it's content.

Tim

I'm trying it again now from a 32-bit XP machine. It's taking ages so nothing to report yet.

Tim

Well, that didn't work. I should say that I'm trying to install on a new drive, something that the disc should support because it's no different to dealing with a system drive failure.
My new plan is to clone the system drive (done that, it works) and then upgrade that. But first I'm copying everything off. I know I should have done that in the first place but where do you put 4TB of data?!
So, I'll report back once I've tried this way. I'm calling this Plan, uh, J, I think I'm up to now. Not impressed so far.

Tim

Okay, got it working. I had to clone the original system disk onto the new larger drive and then run Recovery. All that stuff about waiting five minutes is rubbish, it can take ages.
Trouble is, now it's sloooooooow. Like, start the console loading and go make a cup of coffee, slow. Click a tab in Settings and carry on typing a blog comment, slow The processor doesn't seem to be being hit hard though, which is odd. Maybe it's Twonky but if so, why isn't Task Manager showing the processor usage being high?

Vin

I ordered the upgrade CDs from Best2Serve (UK) on 23rd Feb – £10. Discs arrived 10th March. Am in the process of installing and am "slightly" nervous as I am being told that the "backup database has errors" – Gulp! Luckily, I BDBB'd first!! Anyway, it is still finishing so this may just be a "temporary" issue.
Vin

Well, not good. Backups are corrupt. Remote Access is not available because a "local web server or firewall issue may have occurred". I need to contact "support" for additional assistance!. Which effing "support".

Oh well, £10 and 4 hours wasted. C'est la Vie!

Jonathan

I have the same problem! I have two EX475 boxes and they worked with no problem. My EX487 box, however, got this same error when enabling the remote access. What model do you have? I called HP support last night. Their suggestion was to run the system restore again. Same issue. I'm wondering if there is a problem with the EX48x disks?

spider122

Jonathan or Vin, did you ever get this to work? I had the exact same problem. Not a big deal to lose my backups, but I'd like remote access to work. My discs were mislabelled, no instructions were included, and now the possibility of the disks not working. I'm not too impressed so far.

Mats

Mine didn´t installed correctly. Disc is broken Even tried factory reset noo luck. Anyone in sweden near Malmö who has a working disc?
Tony

I'm In Manchester (UK) received my discs at the beginning of the week. Started the upgrade and the server recovery disk is corrupt got about '1 cm' in on the progress bar and didn't do anything. tried it from a different machine exactly the same! Tried copying the server recovery disk to the desktop and it wouldn't. Not impressed I then spent the next 12 Hours reinstalling version 1.1 (original discs) and all the patched etc etc. Not happy spoke to HP support I just hope they escalate this to somebody senior. They have obviously outsourced disk duplication to a mickey mouse outfit!
The only positive form this experience (I did get all my data back) is the absolute need to backup data from the server which I will now commit to seriously.

Anybody know if the HP online backup service (Amazon) is any good and value for money?
Magik

Ordered my upgrade on the 25th of Feb… Still waiting

http://intensedebate.com/profiles/spencer55 spencer55

Same here. I have an Entry Date, but no ship/receive date yet. I received an email stating there was a "delay" — but it didn't really seem to explain much.

Wonder if this is a distribution issue, or if they found a problem in the software setup.

sebus

It is quicker to just download it from RS

Senson

Post a link please!

I ordered mine in USA on 2/25.. still waiting. Even paid for next day air (DUMBASS). Should have read all the comments
Jon

Searched and couldn't find it on RS. Any suggestion ?

Will Triumph

HP 485EX 3.0 upgrade. I would love to actually DO IT!!!

1) I called HP customer service at 800-474-6836 (the number on my order status page). After 15 minutes hold I was asked all my information on my order placed on 25 Feb.
2) They transferred me to someone after waiting on hold for 10 minutes and I gave my info again. They told me to call 800-892-6608
3) I called 800-892-6608. After 15 minutes hold I was asked all my information on my order placed on 25 Feb.
4) They transferred me to someone after waiting on hold for 5 minutes and I gave my info again. They told me to call 888-999-4747.
5) I called 888-999-4747, number 2, THEN number 5. After 15 minutes hold I was asked all my information on my order placed on 25 Feb.
6) They transferred me to someone after waiting on hold for 5 minutes and I didn't have to give info again as person stayed on line with me.
7) There was no status update other than the 8 Mar delivery date was wrong and I should have been called with a new one, though they had no new one. They suggested I call 800-474-6836!!!!!!!!!!!! (my first number 90 minutes ago), but ask for MediaSmart….

At combined round robin time at multiples of the cost of the disk, I just don't know how they prosper. I'll be very appreciative IF I get the disk some day, but I want those hours back in my life….
Senson

Oh yeah forgot to say that I called HP (the number in the email they sent) and nobody had a freakin clue what I was talking about. They referred me around to a few places, and then finally told me a URL to check status—-same URL that was in the email. WORTHLESS.
Oddis

Will the PC backups I have of my home computers be available after I do the upgrade?
omar

I have an EX475 but I can not 3.0 Update
are some of you they know how to get to 3.0 Update to an EX475
http://twitter.com/VirtualArrow @VirtualArrow

I just received my order to upgrade EX470/EX475 with the 3.0 Update (USA Order). I placed my order on Feb 26. There were 3

CDs in the package, two of which were mislabeled.

The CD with the printed label of "Server Recovery Disc" contains a bootable image used for restoring a computer from a

backup from the Home Server. The label in Windows Explorer is "RESTORECD_DUAL".

The CD with the printed label of "PC Restore Disc" contains the WHSRecovery.exe used to restore/upgrade the software on the Home Server itself. The label in Windows Explorer is "HP_EX47X_RECOVERY_EN".

I sure hope HP's Quality Assurance for the contents of these discs is better than that of the CD manufacturer.

jesman

Yep, my disks were mislabeled as well. I figured I wasn't the only one.

vedichymn

Just wanted to clarify that online backup is gone after the 3.0 upgrade, and you can't just redownload the add-in.

I called HP, they confirmed it. It is not available for download.

http://twitter.com/VirtualArrow @VirtualArrow

Terry mentions in this article that "You will need to download and install the newer Server Online Backup add-in after the upgrade". Does anyone know where this newer add-in is located?

Ermot

I received my disks today as well. They are mislabeled just like VirtualArrow's.
Senson

I received my discs today.. Performing the upgrade now. I have a 475 with the memory and RAM upgrade. Will let you know how it goes.
Robin

I got my discs today, I live in Sweden. I have an EX470 with 2GB of RAM. I am installing the update from a 64-bit Win7 machine.
Right now the installer has been stuck at 2% for over an hour.

Anders

I have an EX470 with 2GB of RAM. I have installed the update from a 64-bit Win7 machine.
It works fine for me….

Guest

Did the upgrade today on a 475. As previously mentioned, discs are mislabled. Install was fine (1 hr) however, the console runs sluggish (yes, I have 2 GB RAM). Anyone else notice this too?

Michael

Mine is running Very Very Slow as well. I have 2GB RAM too.
Luke

me too. The console is unusable. I can get a little configuration done straight after a reboot for about three minutes then the disks (2 500 GB) start to churn then I'm done. Very frustrating, the interface looks nice. I wish I could use it.
Luke

Did some more digging. I was able to remote console into the server. The CPU is pegged and thrashing at 100% all of the time. I ran taskmanager to try to find the runaway process. Everything said "0" % CPU. Me thinks we have a bug. I have a call open with HP and will report back.
I did notice that my DVD said Ex470 and I have a 475. I'm wondering if the AMD v Intel CPU and chipset might be in question here. If the HP product number end s in "5" it is AMD.

Luke

For all of us who have done the 3.0 upgrade and are experiencing very slow response from the console here is the workaround until a patch is written.
http://www.mediasmartserver.net/2010/03/21/video-…

Twonky is getting stuck on video files and chewing up 100% CPU 100% of the time.
jkasal

Where can we download the latest MediaSmart Server Online Backup Addin for the ex485?
endstop

I just received my upgrade disc set. The disc labeled "Server Recovery Disc" actually contains the "PC Restore Disc" content and vice-versa.

Upgrading the HP MediaSmart Server EX470/EX480 Series With the 3.0 Update

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