Comments on: HP MediaSmart Server 3.0 Update Available to Order This Week

By: C.B. McCoy

C.B. McCoy — Tue, 16 Aug 2011 19:08:27 +0000

Can someone tell me where I can get this upgrade? The idiots at HP don't have a clue!

By: Burin

Burin — Thu, 13 Jan 2011 11:20:55 +0000

Good work and nice article.Would like to thank all the authors I wish you success

By: spawnocula

spawnocula — Wed, 29 Dec 2010 20:15:03 +0000

I have the HP EX470. I just bought the HP EX495. Can I use its Software DVD instead?

By: Melisa Popowski

Melisa Popowski — Sat, 20 Nov 2010 11:18:51 +0000

I've bookmarked your website, just because I came acrossit and it really seems to be ambitiousand I enjoyed reading your posts.

By: Christian

Christian — Thu, 18 Mar 2010 20:18:29 +0000

I live in Canada.

History:

I placed my order on February 25th. According to the HP Customer service order status website the expected Delivery Date was 03/05/2010.The Shipping Method: FEDEX INTERNATIONAL PRIORITY 1-3 DAYS. I did not come on that date. The new delivery date was 03/16/2010. It did not come on that date again. The new expected delivery date is 03/30/2010. Based on their track record I will not hold my breath for that expected delivery date.

Comment:

I sale HP products such as computers, printers, Servers etc… Based on this personal experience in dealing with HP's customer support. I will not recommend HP products any longer. I will instead recommend alternatives to customers where they can expect better service. This I believe is the best way to help HP to improve their customer service. This will affect their bottom line where it hurts. I do not want my customers complaining to me about HP.

By: Catweasel

Catweasel — Wed, 17 Mar 2010 22:14:02 +0000

OK,
To keep this alive, and give an update….

I called the 800-474-6836, and was bumped to 3 other numbers within HP.
Finally ended up with the MediaSmart team – very helpful with info, but no control over shipments.
I was told that shipments had begun in the US, and they are beginning to see calls from people who ordered on the 24th and 25th of Feb with installation issues.
As I ordered on the 25th, he stated that my order is either on the 'top-of-the-list' to be fulfilled if not already out for delivery.

I'll wait and see.

By: Brad

Brad — Wed, 17 Mar 2010 20:40:11 +0000

Just talked to HP (my order from 2/25 still says expected delivery of 3/5!). The rep said the software is backorderd, but they "hope" to send it out on 3/23. Ridiculous. He just kept saying, "sorry, i know."

By: daniel

daniel — Fri, 12 Mar 2010 15:39:44 +0000

i am in acnada and after 2 days of trying the link finally worked.

i ordered it and it says delivery on March 16 but now when i check order status has not shipped yet and no eta there.

i guess ill be waiting and seeing.

daniel

By: @dbblank

@dbblank — Thu, 11 Mar 2010 16:59:25 +0000

I ordered the upgrade on Feb. 25th and was told it should arrive March 8th (US address). On March 3rd I received an email saying of a "possible delay". I called HP's MediaSmart tech support. They know it's been delayed but don't know when it will be shipped, and they don't know who I can talk to to find out. Typical poor HP customer service!

By: Egnok

Egnok — Tue, 09 Mar 2010 13:30:35 +0000

I just got mine in the mail today xD Shipped from The Nederlands. I live in Norway and i placed the order to Best2Serve February 23.

Egnok

By: Brad

Brad — Tue, 09 Mar 2010 12:53:54 +0000

My order from 2/25 still has an expected delivery date of 3/5. Considering that it has shipped yet, I think they are missing that target.

By: Marlin

Marlin — Tue, 09 Mar 2010 05:08:31 +0000

I do not think they are shipping until around the 15th. We are basicly pre ordering. My order says expected delivery the 17th.

Aloha