HP MediaSmart Server 3.0 Update Available to Order This Week

By on February 23, 2010 in Uncategorized

It’s here! After a very long wait and a couple of false starts, HP have announced that EX470 and EX480 Series MediaSmart Server owners can finally order their v3.0 software upgrade CDs later this week. WGS has a full walkthrough of how to complete the upgrade and you can download a copy of the upgrade instructions.

Without further ado, here’s the announcement:

The 3.0 software update DVD will be available to order beginning later this week, with shipments beginning next week.  These optional updates are available to purchase for owners of our EX470/475/485/487 products who want to upgrade their servers to the latest 3.0 software that is shipping on the EX490/495 products.

Please note the previously communicated information related to these updates:

1) The cost of the upgrade DVD has been finalized and will be US$25 or €25.

2) These upgrades will be available as a server recovery solution.  HP recommends that you back up all server files prior to installing the upgrade.

3) This upgrade is not recommended for EX470/475 owners who have not already upgraded their Server DRAM to 1GB as certain features will not function.

To order the upgrade DVD, visit www.hp.com and enter your product model number in the “Support and Drivers” section.  Then follow the path for your MediaSmart Server model number to order the upgrades.

We thank everyone for their continued support of the MediaSmart Server family of products.

More Info: HP.com


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About Terry Walsh

Terry Walsh is the founding editor and owner of We Got Served. Since February 2007, the site has provided detailed coverage and analysis of the emerging home server category, and has subsequently grown into a trusted outlet for digital home news and reviews.
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  • dreadloc

    I live in norway, get routed to Best2Serve, and then get the message "no result, try again"
    Anyone else ordered the DVD in Norway or scandinavia?

    • Nes Fres

      I'm in Norway. Ordering no problem with Best2Serve. Choose Windows XP as client.

  • Tim – proud Canadian

    It's one thing to demand a reasonable price for a software update to help defray development and production costs and $25 USD is, in my opinion very reasonable for this update.
    $64.16 CAD is however ridiculous!
    Given the current exchange rate USD –> CAD of 1.052 and assuming a shipping charge not exceeding $14.95 USD (which is actually for Fed-Ex 1-2 day service) – we get FedEx 3-5 day service (no choices). This means that HP is punishing it's Canadian customers by overcharging
    ($25 + 14.95) * 1.052 = $42.03 + $7.38 tax = $49.41
    That means that HP is gouging it's Canadian Customers to the tune of almost $15 JUST because we happen to live North of the border.
    Frankly I'm getting a little tired of paying an extra 35-40% on goods which are priced based on USD when the actual exchange premium is less than 6%
    Enough HP ! Sell me the upgrade for $25 CDN + a couple bucks for Canada Post and ship it from Canada!
    I'll be looking for this upgrade on the torrent sites.

  • AVCGeek

    I ordered mine and chose the option for 1 day shipping. I received a confirmation but HP still has NOT SHIPPED THE UPDATE. Has anyone in the US actually received this? I have been charged and HP still has not shipped this and my account shows that the estimated delivery date is March 1st but also shows that they have not shipped it and are working on meeting their expected delivery date! I am disappointed to say it elegantly…..

    AVCGeek
    Springfield, OR

    • Jim Holloway

      I got charged and the expected date was 3/5/10 and I did not recieve the discs either and the web site to get updates does not show that it has been shipped yet. I heard(I think from HERE) that they are having some type of problem producing the discs for the US.
      Jim

  • Andrew

    Ordered last week in UK. Arrived this moring. Just updating my server now.

  • Marlin

    I do not think they are shipping until around the 15th. We are basicly pre ordering. My order says expected delivery the 17th.

    Aloha

  • Brad

    My order from 2/25 still has an expected delivery date of 3/5. Considering that it has shipped yet, I think they are missing that target. ;)

  • Egnok

    I just got mine in the mail today xD Shipped from The Nederlands. I live in Norway and i placed the order to Best2Serve February 23.

    Egnok

  • http://twitter.com/dbblank @dbblank

    I ordered the upgrade on Feb. 25th and was told it should arrive March 8th (US address). On March 3rd I received an email saying of a "possible delay". I called HP's MediaSmart tech support. They know it's been delayed but don't know when it will be shipped, and they don't know who I can talk to to find out. Typical poor HP customer service!

    • daniel

      i am in acnada and after 2 days of trying the link finally worked.

      i ordered it and it says delivery on March 16 but now when i check order status has not shipped yet and no eta there.

      i guess ill be waiting and seeing.

      daniel

    • Brad

      Just talked to HP (my order from 2/25 still says expected delivery of 3/5!). The rep said the software is backorderd, but they "hope" to send it out on 3/23. Ridiculous. He just kept saying, "sorry, i know."

  • Catweasel

    OK,
    To keep this alive, and give an update….

    I called the 800-474-6836, and was bumped to 3 other numbers within HP.
    Finally ended up with the MediaSmart team – very helpful with info, but no control over shipments.
    I was told that shipments had begun in the US, and they are beginning to see calls from people who ordered on the 24th and 25th of Feb with installation issues.
    As I ordered on the 25th, he stated that my order is either on the 'top-of-the-list' to be fulfilled if not already out for delivery.

    I'll wait and see.

  • Christian

    I live in Canada.

    History:

    I placed my order on February 25th. According to the HP Customer service order status website the expected Delivery Date was 03/05/2010.The Shipping Method: FEDEX INTERNATIONAL PRIORITY 1-3 DAYS. I did not come on that date. The new delivery date was 03/16/2010. It did not come on that date again. The new expected delivery date is 03/30/2010. Based on their track record I will not hold my breath for that expected delivery date.

    Comment:

    I sale HP products such as computers, printers, Servers etc… Based on this personal experience in dealing with HP's customer support. I will not recommend HP products any longer. I will instead recommend alternatives to customers where they can expect better service. This I believe is the best way to help HP to improve their customer service. This will affect their bottom line where it hurts. I do not want my customers complaining to me about HP.

  • http://www.grasslandequipment.com Melisa Popowski

    I've bookmarked your website, just because I came acrossit and it really seems to be ambitiousand I enjoyed reading your posts.

  • spawnocula

    I have the HP EX470. I just bought the HP EX495. Can I use its Software DVD instead?

  • http://www.avsamotelaydin.com/ Burin

    Good work and nice article.Would like to thank all the authors I wish you success

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