Comments on: HP: They Finally Got One Right http://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/ The web's biggest home server and digital home community, with the latest news, reviews, hardware, software, add-ins and support forums. Thu, 09 Feb 2012 08:28:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: boggy4062http://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15874 boggy4062 Sun, 07 Feb 2010 08:00:59 +0000 http://www.wegotserved.com/?p=19039#comment-15874 I am sorry, but printers is NOT something that I would be buying from HP. Their complete lack of software support for newer operating systems is outrageous. My last purchase was HP laserjet 3015 multifunction unit. The ONLY support that HP provided was XP (32 bit version). When the Vista came along HP refused to provide both scan drivers and updated software (not even for 32 bit version). Now, Windows 7 is out, and the same story. HP competition (Brothers for example) during the same time has provide multiple upgrades to their printers. Anyway, HP is out for any of my SB and home purchases, and I am not convinced that they provide any more value for big businesses either. Even the feed dragging with EX47x servers software upgrades is soooo disappointing. One good thing for consumers (bad for HP and their shareholders) - competition is watching, learning, and ... filling in the gabs. ;) Story of many complaisant companies that joint the "has-beens" of Silicon Valley list (can you say 3COM, QUANTUM or BORLAND?) never cease to amaze me. I am sorry, but printers is NOT something that I would be buying from HP. Their complete lack of software support for newer operating systems is outrageous. My last purchase was HP laserjet 3015 multifunction unit. The ONLY support that HP provided was XP (32 bit version). When the Vista came along HP refused to provide both scan drivers and updated software (not even for 32 bit version). Now, Windows 7 is out, and the same story. HP competition (Brothers for example) during the same time has provide multiple upgrades to their printers.
Anyway, HP is out for any of my SB and home purchases, and I am not convinced that they provide any more value for big businesses either.
Even the feed dragging with EX47x servers software upgrades is soooo disappointing.

One good thing for consumers (bad for HP and their shareholders) – competition is watching, learning, and … filling in the gabs. ;) Story of many complaisant companies that joint the "has-beens" of Silicon Valley list (can you say 3COM, QUANTUM or BORLAND?) never cease to amaze me.

]]> By: urmasterhttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15797 urmaster Fri, 05 Feb 2010 19:27:00 +0000 http://www.wegotserved.com/?p=19039#comment-15797 Recently swapped my hp AIO (forget the name) for an Epson AIO. The Epson setup is much easier when I remember how to do it (there is a quirk to get the scanner working). I will admit the hp drivers and updates kept rolling in. As far a ink goes I think they have all been pretty extortionate no matter which manufacturer, Epson being one of the worst -_- Nice write up, its a shame there are printer standards that could be used.. like say the HP universal driver maybe one day. Recently swapped my hp AIO (forget the name) for an Epson AIO. The Epson setup is much easier when I remember how to do it (there is a quirk to get the scanner working). I will admit the hp drivers and updates kept rolling in. As far a ink goes I think they have all been pretty extortionate no matter which manufacturer, Epson being one of the worst -_-

Nice write up, its a shame there are printer standards that could be used.. like say the HP universal driver maybe one day.

]]> By: Keithhttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15786 Keith Fri, 05 Feb 2010 19:00:37 +0000 http://www.wegotserved.com/?p=19039#comment-15786 If you are looking for a network based laser printer, I have, and love, the Lexmark e120n. No drivers are needed - they are built into Win7. Just plug the printer into your router / switch, turn it on, and do a "Add Printer" in Windows. That's it. I love it so much, my brother bought one and loves it. The only downside is the "starter" toner cartridge. Lexmark used to be the joke of the printer industry (remember the bundles from TigerDirect), but I really like their new stuff. If you are looking for a network based laser printer, I have, and love, the Lexmark e120n. No drivers are needed – they are built into Win7. Just plug the printer into your router / switch, turn it on, and do a "Add Printer" in Windows. That's it. I love it so much, my brother bought one and loves it. The only downside is the "starter" toner cartridge. Lexmark used to be the joke of the printer industry (remember the bundles from TigerDirect), but I really like their new stuff.

]]> By: azjhttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15787 azj Fri, 05 Feb 2010 14:37:57 +0000 http://www.wegotserved.com/?p=19039#comment-15787 I have a Photosmart 3210 all in one and similar issues under XP. Basic functions worked OK but forget anything else. I replaced my computer with one running Win 7 64 bit and must say the new 64 bit software is, so far, much more stable. While I still don't like some of software's basic design at least it seems to work consistently now. I have a Photosmart 3210 all in one and similar issues under XP. Basic functions worked OK but forget anything else. I replaced my computer with one running Win 7 64 bit and must say the new 64 bit software is, so far, much more stable. While I still don't like some of software's basic design at least it seems to work consistently now.

]]> By: zdvhttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15784 zdv Fri, 05 Feb 2010 11:37:35 +0000 http://www.wegotserved.com/?p=19039#comment-15784 Does it have a Windows 2003 driver? That would allow your HomeServer to control the printer, with more advanced features for printer queues etc. The HomeServer would even distribute the printer drivers to the PCs that want to use the printer. Does it have a Windows 2003 driver? That would allow your HomeServer to control the printer, with more advanced features for printer queues etc. The HomeServer would even distribute the printer drivers to the PCs that want to use the printer.

]]> By: FalconFourhttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15781 FalconFour Fri, 05 Feb 2010 10:32:35 +0000 http://www.wegotserved.com/?p=19039#comment-15781 Their terrible software is part of the reason I'm still happily using ~10-year-old HP laser printers ;) At least back then, HP didn't have room to load bloatware drivers and such. Good to hear HP is taking it in the right direction, though. Windows 7 seems to be setting a standard I'm very, VERY happy to see the PC industry headed in :) Their terrible software is part of the reason I'm still happily using ~10-year-old HP laser printers ;) At least back then, HP didn't have room to load bloatware drivers and such.

Good to hear HP is taking it in the right direction, though. Windows 7 seems to be setting a standard I'm very, VERY happy to see the PC industry headed in :)

]]> By: Neilhttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15779 Neil Fri, 05 Feb 2010 09:29:30 +0000 http://www.wegotserved.com/?p=19039#comment-15779 the expensive business models rule! HP business models just work and keep on working. no breaking down :) the expensive business models rule! HP business models just work and keep on working. no breaking down :)

]]> By: @welchwerkshttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15772 @welchwerks Fri, 05 Feb 2010 07:40:28 +0000 http://www.wegotserved.com/?p=19039#comment-15772 i run 2 HP printers in a printer pool and a third HP AIO, wouldnt it be great if they all would show up in the one suite i run 2 HP printers in a printer pool and a third HP AIO, wouldnt it be great if they all would show up in the one suite

]]> By: EddyKilowatthttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15769 EddyKilowatt Fri, 05 Feb 2010 06:43:39 +0000 http://www.wegotserved.com/?p=19039#comment-15769 Count me among the many that have wanted to tear their hair out over HP printer software -- and wasted many hours trying to get it to work -- and sworn that THIS printer will be their last HP printer. I still get email updates from a couple of support threads I've started on the HP Customer Care website/forum, from people still running into the same problem I did two or three years ago. So while I find your report hopeful, and welcome news... please excuse me if I also look a bit like Charlie Brown when Lucy promises not to snatch the football away again THIS time. I have been using HP software since the 16-bit minicomputer era and it has never come close to the quality of their hardware. But I'll monitor developments with interest... I hope my 6310 AIO has a year or two left in it yet, so there will be time to see if this is a flash in the pan or the turning of some kind of epic corner in software usability. Count me among the many that have wanted to tear their hair out over HP printer software — and wasted many hours trying to get it to work — and sworn that THIS printer will be their last HP printer. I still get email updates from a couple of support threads I've started on the HP Customer Care website/forum, from people still running into the same problem I did two or three years ago.

So while I find your report hopeful, and welcome news… please excuse me if I also look a bit like Charlie Brown when Lucy promises not to snatch the football away again THIS time. I have been using HP software since the 16-bit minicomputer era and it has never come close to the quality of their hardware. But I'll monitor developments with interest… I hope my 6310 AIO has a year or two left in it yet, so there will be time to see if this is a flash in the pan or the turning of some kind of epic corner in software usability.

]]> By: Jim_Clarkhttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15764 Jim_Clark Fri, 05 Feb 2010 04:58:06 +0000 http://www.wegotserved.com/?p=19039#comment-15764 Ouch! :( Ouch! :(

]]> By: John Sheltonhttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15763 John Shelton Fri, 05 Feb 2010 04:49:56 +0000 http://www.wegotserved.com/?p=19039#comment-15763 I wish I could report the same success with my Photosmart C7280. I have had this printer for a couple of years or so now and it has, ignoring frequent paper jams, lost wireless connection to network, and false ink supply warnings, worked quite well. That was until Windows 7 came along and I installed 7 on one of my network computers. I waited until there were Windows 7 drivers for this printer before I attempted to install it to the network printer. Downloaded Windows 7 driver and installed and the duplexer attachment would not work. I was instructed by on-screen instructions to turn pages around and manually re-insert them to print on both sides of the paper. (Why should I do that? I paid for a printer with an automatic duplexer! It worked and continues to work on my XP machines) After much frustration and agony and a couple of days of emailing HP customer (non-)support, they had me uninstall the windows 7 driver for my Photosmart C7280 and install what turned out to be the driver only for an Officejet C6500. After doing this, I had a printer that would print and would duplex properly, but nothing else worked. No photo management software, no scan function, nothing but print. By this point I was so frustrated that I just gave up. I am now printing to a competitive brand printer from my Windows 7 machine via USB and have no hope that HP will ever fix their junk software. (A very similar situation occurred when I moved a Photosmart P1100 printer from a Windows 98 machine to a Windows Millennium machine. Never did get that problem fixed either)John I wish I could report the same success with my Photosmart C7280. I have had this printer for a couple of years or so now and it has, ignoring frequent paper jams, lost wireless connection to network, and false ink supply warnings, worked quite well. That was until Windows 7 came along and I installed 7 on one of my network computers. I waited until there were Windows 7 drivers for this printer before I attempted to install it to the network printer. Downloaded Windows 7 driver and installed and the duplexer attachment would not work. I was instructed by on-screen instructions to turn pages around and manually re-insert them to print on both sides of the paper. (Why should I do that? I paid for a printer with an automatic duplexer! It worked and continues to work on my XP machines) After much frustration and agony and a couple of days of emailing HP customer (non-)support, they had me uninstall the windows 7 driver for my Photosmart C7280 and install what turned out to be the driver only for an Officejet C6500. After doing this, I had a printer that would print and would duplex properly, but nothing else worked. No photo management software, no scan function, nothing but print. By this point I was so frustrated that I just gave up. I am now printing to a competitive brand printer from my Windows 7 machine via USB and have no hope that HP will ever fix their junk software. (A very similar situation occurred when I moved a Photosmart P1100 printer from a Windows 98 machine to a Windows Millennium machine. Never did get that problem fixed either)

John

]]> By: Jim_Clarkhttp://www.wegotserved.com/2010/02/04/hp-they-finally-got-one-right/comment-page-1/#comment-15759 Jim_Clark Fri, 05 Feb 2010 03:31:52 +0000 http://www.wegotserved.com/?p=19039#comment-15759 Good luck! Let us know how it goes. Good luck! Let us know how it goes.

]]>