Comments on: HP “Investigating Options” For Official MediaSmart Server Memory Upgrades

By: HP investigating support options for MediaSmart Server memory upgrades

HP investigating support options for MediaSmart Server memory upgrades — Fri, 01 May 2009 13:16:08 +0000

[...] memory upgrades Carlos Montalvo, HP’s Vice President of Marketing, Managed Home told Terry Walsh that “As we continue to extend the features of the MediaSmart Server and plan the [...]

By: HP to Allow MediaSmart Server Memory Upgrades Without Voiding Warranties | We Got Served

Thu, 25 Sep 2008 15:00:40 +0000

[...] upgrading of RAM without voiding that warranty. You’ll remember that we reported that HP were investigating various options to enable this earlier this [...]

By: burkhome

burkhome — Sat, 06 Sep 2008 12:47:47 +0000

I think HP should provide 3 options for upgrades:
1)During initial ordering, you could get the stnd 512k or the upgrade 2M
2)DIY Upgrade kit that contains: RAM, screw-driver, replacement screws, and intsructions
3)Service Center Upgrade from some certified center (maybe the provide an extended 6 month warranty as part of this offering for added-value).

Lastly, they should provide an amnesty to all of us who already upgraded ours – whereby we could at least get 2 OEM screws and it would help them recognize just how many people upgraded.

By: Windows Home Server Blog : The Home Server Show 15 - PP1 Issues and Train Signal WHS Training Video Review

Fri, 22 Aug 2008 18:05:19 +0000

[...] WGS – HP “Investigating Options” For Official MediaSmart Server Memory Upgrades [...]

By: The Home Server Show 15 - PP1 Issues and Train Signal WHS Training Video Review

The Home Server Show 15 - PP1 Issues and Train Signal WHS Training Video Review — Fri, 22 Aug 2008 18:02:41 +0000

[...] WGS – HP “Investigating Options” For Official MediaSmart Server Memory Upgrades [...]

By: James

James — Fri, 22 Aug 2008 02:24:30 +0000

Would definitely go for an approved HP pack with clear instructions. If purchased via HP and manual upgrade, warranty could be maintained.

By: HeavyShift

HeavyShift — Tue, 19 Aug 2008 00:00:24 +0000

I agree with others who have weighed in on HP’s lack of foresight in the area of RAM upgrades. Clearly that is a mistake that should’ve been caught way before the release of the hardware by HP.

As a professional IT System Admin, I would prefer to upgrade my WHS myself without fear of voiding the warranty. I was a bit put off when I brought home the server and found that if I popped open the box to up the RAM I would void the warranty. If HP provides an upgrade path that keeps the warranty intact, I’ll be upgrading pronto.

By: Boggy

Boggy — Mon, 18 Aug 2008 21:09:19 +0000

Two things:

1. HP messed up their product design and sold a server that does NOT perform as promised when all functionality of the product is being implemented. HP (if it really cares for their customers) should remedy this situation. It is not an issue of $50 dollars (I already spend it, by getting buying my own 2GM module at egghead.com), it is a matter of principle. I don’t consider CPU in EX47x servers to be an issue at all, although it would have been nice to have a low power, dual core version indeed.

2. Voiding warranty just for replacing a memory modules – phleeze. Bring it on, people! I have one 3 words for that – “small claim court”. I’ve been working most of my adult life with computers, and paying some serious income tax doing it, so telling me that I COULD mess up a piece of not-so complicated hardware is just a … joke.

Again, both issues should be addressed by HP in a way that customers are going to be happy. It is an opportunity for HP to gain, and not lose customers. Let’s watch if wisdom is going to prevail.

BTW, love my Ex475.

By: Orcinus

Orcinus — Mon, 18 Aug 2008 20:15:22 +0000

While I have the knowledge and experience of doing this upgrade, as well as the CPU upgrade, but I’d rather follow a path that doesn’t invalidate my warranty.

Perhaps HP could offer both the Memory and CPU upgrades. Either as DYI kits or being serviced though an authorized service center.

By: Tom Miller

Tom Miller — Mon, 18 Aug 2008 12:35:57 +0000

A do-it-yourself kit would be great.

By: Drashna

Drashna — Mon, 18 Aug 2008 08:11:11 +0000

I doubt it would be even $20, we would be looking at closer to $50 for 2GB. But IMAO, $50 is absolutely worth not voiding your warranty!

By: CBick

CBick — Sun, 17 Aug 2008 21:16:56 +0000

Of course it would not be an issue if HP would just let you config it with however much mem you were willing to pay for at purchase.

How many people wouldn’t be willing to pay an extra $10 to $20 for 2GB during purchase?

In the mean time, Give me a kit!